Shipping information and delivery conditions
Shipping Information & Delivery Conditions
We deliver our products reliably and securely to your doorstep – whether you’re a private or business customer. Here you'll find all important information about shipping methods, delivery times, returns and more.
Countries we ship to
We currently ship to the following countries: Germany, Austria, Switzerland, Belgium, Netherlands, France, Czech Republic, Poland, Italy, Spain, Portugal, Sweden, Denmark, Ireland.
You can order via our local country shops – just choose your language from the top right menu.
Shipping costs Ireland
Shipping type | Cost |
---|---|
Parcel shipping (e.g. taps, accessories) | €9.90 |
Bulky goods (e.g. shower columns, radiators) | €19.90 |
Freight shipping (e.g. furniture, bathtubs) | €99.00 |
Special freight (e.g. bathtubs, shower enclosures) | €119.00 |
Delivery times
The exact delivery time is shown on the respective product page. For international shipping, please allow an additional 3–4 working days. General guidelines:
Shipping method | Example items | Delivery time |
---|---|---|
Parcel | Accessories, taps | 4–6 working days |
Bulky goods | Radiators, shower columns | 4–7 working days |
Freight | Furniture, bathtubs | 4–7 working days (scheduled by phone) |
In case of delays or pre-orders, we will inform you via phone or email.
Note: Freight delivery is kerbside only. No in-house delivery is provided.
Overview of shipping types
- Parcel shipping: For small items (e.g. taps, accessories). Delivered by DHL, DPD or GLS – no prior notice, directly to your door.
- Bulky goods shipping: For larger but still parcel-suitable items (e.g. shower columns, radiators). Shipped with tracking via specialist carriers.
- Freight shipping: For large or heavy goods (e.g. bathtubs, shower cabins, bathroom furniture).
- Delivery is kerbside only.
- No transport into the building included.
- The freight company will call you in advance to schedule delivery.
- A second delivery attempt is chargeable if no one is available at the first attempt.
Important information
- No delivery to parcel stations
- Prepayment: shipping only after payment received
- If item is unavailable: full refund. We reserve the right not to deliver.
Before delivery
- If delivery fails due to recipient not being reachable, additional charges apply.
- Please ensure delivery address is complete and correct.
- For freight deliveries, please provide a phone number where you can be reached.
Transport damage and documentation
Please check goods carefully upon delivery. In case of damage, observe the following:
- Visible damage: Note on delivery slip (with license plate and time) and have the driver sign. Take photos.
- Hidden damage: Packaging intact but product damaged? Report within 7 calendar days with photos and order number via our contact form.
Only with complete documentation can we process a replacement quickly. Thank you for your cooperation!
Returns & right of withdrawal
Want to return an item or cancel your order? All info here:
Questions?
Our customer service is here for you:
- Contact form
- Availability: Mon–Fri, 9:00–18:00